Return & Exchange Policy

Refunds:

• We currently don't have any refund policy.

Exchange:

• Worn / washed articles will not be eligible for exchange.
• Claims of only defected & wrongly delivered articles will be acceptable after thorough investigation.
• Articles with all tags and labels intact can be exchanged & claimed within 14 days of purchase/delivery.
• Goods cannot be exchanged without the original invoice.
• Exchange can only be made for the same article in a different size or color.
• For an exchange from online department, customer has to bear the delivery charges for both sides.
• No exchange of articles purchased during sale & promotions.
• Products purchased from our retail and online store can be exchanged from any Al Nasser retail outlet.
• Due to hygiene issues, accessories and undergarments will not be exchanged.